We recognise that dealing with a solicitor may seem like a complicated process
To help explain more about how we work, we’ve included a list of frequently asked questions below
We will charge on a fixed fee(s) or hourly rate basis. If we quote an hourly rate, we will try our best to estimate the likely total bill, but this may change depending on a number of factors, like unforeseen complexities and how easy and quick the other party and their solicitor responds to our requests. You may want to agree a fixed spending limit. If the costs look likely to go over this limit we will contact you to warn you in advance, give you a new estimate and obtain your agreement to continue.
If we quote a fixed fee that should be the total amount you will be charged for your case. Very occasionally, there may be good reasons to extend this, for example, unknown facts at the time of the quote, or a substantial change in circumstances as the matter progresses. If that happens, we will contact you to warn you, give you a new estimate and obtain your agreement to continue.
See our Terms & Conditions for more detail.
At the start of your legal matter, we will try to estimate for you the amount of out-of-pocket expenses that may be incurred on your behalf. We will also keep you informed about these costs throughout the matter. See our Terms & Conditions for more detail.
If you aren’t satisfied with our response, you should contact the Legal Ombudsman on 0300 555 0333, who can help to resolve your complaint for you.