Bishop & Sewell

In recent years, we’ve witnessed a significant transformation in the way we perceive and utilize office spaces. The traditional concept of a static, cubicle-filled workplace is rapidly evolving into a more dynamic, flexible, and employee-centric environment. This phenomenon, often referred to as the “hotelification of the office,” is reshaping the workplace landscape. The evolving trend has implications for Environmental, Social, and Governance (ESG) considerations for clients, writes Thom Wilkinson, a Partner in our Property and Environmental Law team.

The term “hotelification of the office” draws inspiration from the hospitality industry, where the focus is on providing a range of services and amenities to enhance the guest experience. In a similar vein, for many clients the modern office is becoming more like a hotel, offering a variety of amenities and services to employees to create a comfortable and productive work environment.

The days of assigned desks and rigid workstations are waning. Flexible workspaces, including hot-desking and co-working spaces, allow employees to choose where and how they work, promoting collaboration and adaptability.

Offices now boast a wide array of amenities such as wellness rooms, gyms, cafes, lounges, and even childcare facilities. These amenities cater to the physical and mental well-being of employees, fostering a more inclusive and supportive workplace.

Cutting-edge technology plays a crucial role in the hotelification of the office. Smart office solutions, IoT devices, and seamless connectivity enhance employee productivity and comfort.

Employees can customize their workspaces to suit their preferences, enhancing comfort and job satisfaction. Personalization ranges from adjustable desks to the ability to choose the lighting and temperature in one’s workspace.

ESG implications of the hotelification trend

Energy Consumption: While flexible office spaces may seem more energy-efficient due to shared resources, the continual use of technology and HVAC systems can offset these benefits. ESG-conscious companies need to monitor and reduce their energy consumption by employing sustainable technologies and practices.

Waste Reduction: The introduction of more amenities can lead to increased waste generation. Implementing recycling programs, reducing single-use plastics, and encouraging sustainable consumption are essential steps in mitigating environmental impacts.

Inclusivity: The hotelification of the office can inadvertently create disparities in the workplace. Companies must ensure that all employees have equal access to amenities and services, promoting inclusivity and diversity.

Mental wellbeing: The increased focus on employee well-being is a positive aspect of this trend. ESG-conscious organizations should prioritize mental health support and work-life balance to create a healthier work environment.

Data Privacy and Security: The integration of technology into the office environment raises concerns about data privacy and security. Companies must establish robust data protection policies and ensure employee data is handled ethically and securely.

Fair Employment Practices: Flexible workspaces can lead to concerns about accountability and fair treatment. Companies must establish clear policies to prevent discrimination and ensure fair employment practices within this new office paradigm.

The hotelification of the office represents a significant shift in the way we view and use office spaces. While it offers numerous benefits for employees and businesses alike, it also comes with important ESG considerations. Companies that embrace this trend must be mindful of their environmental impact, promote inclusivity, and uphold strong governance practices to ensure a sustainable and responsible transition into this new era of workspaces. As the workplace continues to evolve, it is essential for organizations to strike a balance between providing a luxurious office experience and being environmentally and socially responsible.


Contact our Property Team
If you would like to discuss any of the points raised in this article, please do get in contact, quoting ref CB421. Thom Wilkinson is a Partner specialising in Property and Environmental Law and is contactable on: +44 (0)20 7692 7581 or

The above is accurate as at 5 October 2023. The information above may be subject to change during these ever-changing times.

The content of this note should not be considered legal advice and each matter should be considered on a case-by-case basis.

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